Insight Remote Support (RS) is a software solution that enables reactive and proactive remote support to improve the availability of supported servers, storage systems, and other devices in your data center. The following support matrix lists the devices supported by Insight RS. Select a Product Category and a Product Subcategory to see the devices supported by Insight Remote Support.

• Hp Insight Management Wbem Providers Download
• Hp System Management Wbem Drivers
• Hp Insight Management Wbem Providers Software Testing

Oct 06, 2017  After consulting with HP, they had me to also install the Insight Management WBEM providers agent. Once installed, now PRTG can get SNMP data from the RAID controller. I don't have the WBEM provider installed on any of my Windows 2003 servers, so, it appears this is a must for Windows 2008, or at least with 2008 R2. After consulting with HP, they had me to also install the Insight Management WBEM providers agent. Once installed, now PRTG can get SNMP data from the RAID controller. I don't have the WBEM provider installed on any of my Windows 2003 servers, so, it appears this is a must for Windows 2008, or at least with 2008 R2.

For more information about Insight Remote Support, see www.hpe.com/services/getconnected.

For Insight Remote Support documentation, see www.hpe.com/info/insightremotesupport/docs.

Product Category

Product Subcategory

HPE ProLiant Gen10 servers

Because Insight RS monitors ProLiant Gen10 servers through the iLO 5, Insight RS supports any operating system that is also supported on the hardware. However, if you want Insight RS to gather operating system information you must install Agentless Management Service (AMS) on the ProLiant Gen10 server for that particular operating system.

For a detailed list of supported operating systems on ProLiant servers, see www.hpe.com/info/ossupport.

The following HPE ProLiant Gen10 servers are supported:

¹Insight RS does not support monitoring of these Apollo chassis. Insight RS supports monitoring of the servers within the chassis.

HPE ProLiant Gen8 and Gen9 servers

The minimum supported iLO 4 firmware version to register Insight Remote Support through the iLO 4 is:

• For HPE ProLiant Gen8 servers: Version 1.10 or later is required.
• For HPE ProLiant Gen9 servers: Version 2.00 or later is required.

Important: To address third-party software vulnerabilities, HPE recommends using iLO 4 2.03 or later. To access the iLO 4 2.03 or later web interface, you must enable TLS in your browser. TLS is the successor to Secure Sockets Layer (SSL).

You can download the latest firmware from the HPE Support Center: www.hpe.com/support/ilo4.

Note: When connecting to a ProLiant Gen8 or later server through the iLO, the iLO will maintain a connection to Insight RS even when the operating system of the server has changed or after an update to the iLO firmware.

HPE ProLiant Gen8 and Gen9 servers can be configured for Insight Remote Support using one of the following three methods:

Important: Only one configuration method should be selected; attempting to configure more than one will result in an unsupported configuration. For instructions on how to configure Insight Remote Support for HPE ProLiant servers, please see the HPE Insight Remote Support Monitored Devices Configuration Guide at www.hpe.com/info/insightremotesupport/docs.

1. Register with an Insight Remote Support Hosting Device through the HPE ProLiant iLO 4 or Intelligent Provisioning interface.

2. Discover the HPE ProLiant server iLO 4 directly from the Insight RS Console.

3. Install the appropriate diagnostic agents and then discover the HPE ProLiant server itself (not the iLO 4) from the Insight RS Console.

   This requires the installation and configuration of the appropriate HPE Insight Management (IM) Agents or HPE Insight Management WBEM Providers on these servers. HPE recommends installing HPE Service Pack for ProLiant (SPP) 2012.06.0 (B) or higher. For details see www.hpe.com/servers/spp.

   Important: If you use SNMP Agents or WBEM Providers you must still add RIBCL protocol credentials in the Insight RS Console; RIBCL is required for AHS Collections and for Insight RS to monitor the server.

If your device is connected through the iLO, Insight RS will detect if the iLO is registered with another remote support application (HPE OneView, direct connect to Insight Online, or another Insight RS host). If Insight RS detects the iLO registered to another remote support application, it will disable the server and not perform a RIBCL, WMI, WBEM or SNMP subscription. If you are using Agents/Providers and your iLO is not visible, check to ensure the iLO is not registered to a different remote support application.

Tip: You can use RIBCL XML scripts to register a group of servers. For more information, see the iLO 4 Scripting and Command Line Guide at www.hpe.com/info/ilo/docs. You can also download sample scripts for Windows and Linux.

Important: Ensure that the Agentless Management Service (AMS) is enabled, the operating system is running and the Remote Insight Board Common Language Protocol (RIBCL) credentials for the device are entered in the Insight RS Console before registering with Insight Remote Support.

For more information on using the Agentless Management Service compared to operating system agents, see the document HPE Agentless Management and the transition from OS-based agents at h20195.www2.hpe.com/V2/getpdf.aspx/4AA6-6053ENW.pdf.

For more information on iLO 4 and Agentless Management Service (AMS), see the HPE iLO 4 User Guide available at www.hpe.com/info/ilo/docs.

Important: If you want to monitor attached devices you need to install the HPE Service Pack for ProLiant as detailed in the ProLiant server section that corresponds to the operating system below. RIBCL credentials are required for all HPE ProLiant Gen8 and Gen9 servers regardless if the embedded capabilities or the diagnostic agent are used.

Important: When setting up the iLO 4, it is important to set the time zone. If the time zone is not set, events sent to Insight Remote Support are displayed with a GMT offset. In iLO 4, browse to Administration → Network → SNTP Settings to set the correct time zone.

Note: Insight RS supports iLO Shared Network Port and NIC Teaming. NIC Teaming support requires iLO 4 firmware version 1.40 or greater.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

Note: Insight RS supports Network Functions Virtualization (NFV) hardware infrastructure monitoring.

The following HPE ProLiant Gen8 and Gen9 servers are supported:

¹Insight RS offers enhanced support for Intel XEON E5 V2 processor upgrades to these ProLiant Gen8 models.

²Insight RS does not support monitoring of these Apollo chassis. Insight RS supports monitoring of the servers within the chassis.

On the proceeding ProLiant Gen8 and Gen9 servers, the following operating systems are supported, providing they are also supported by the ProLiant Gen8 and Gen9 server model.

For a detailed list of supported operating systems on ProLiant servers, see www.hpe.com/info/ossupport.

Microsoft Windows support

For a detailed list of supported Windows operating system versions supported by ProLiant servers, see the following support page at: www.hpe.com/servers/wincert.

Important: If you do not want to monitor your ProLiant server through the iLO 4, install the appropriate diagnostic agents/providers and then discover the ProLiant server itself (not the iLO 4) from the Insight RS Console. In addition to the required protocols listed in the ProLiant servers section, you must also configure the RIBCL protocol in the Insight RS Console.

¹Windows Storage Server is only supplied and supported when part of an HPE Storage Server.

²ProLiant Gen9 servers only support Windows 2008 R2.

Linux support

For a detailed list of Linux operating system versions supported by ProLiant servers, see the following support page at: www.hpe.com/servers/rhelcert and www.hpe.com/servers/slescert.

Important: If you do not want to monitor your ProLiant server through the iLO 4, install the appropriate diagnostic agents/providers and then discover the ProLiant server itself (not the iLO 4) from the Insight RS Console. In addition to the required protocols listed in the ProLiant servers section, you must also configure the RIBCL protocol in the Insight RS Console.

¹There are kdump issues with Red Hat Enterprise Linux 6.1 which is fixed in version 6.2. Refer to the following Red Hat Knowledge Base article for more details.

²Installation of SUSE Linux Enterprise Server 11 SP1 does not recognize the chipset on HPE ProLiant Gen8-Series servers using the kISO for installation. Refer to the Customer Advisory for more details. SUSE Linux Enterprise Server for SAP Applications is based on the latest proven version of SUSE Linux Enterprise Server 11 Service Pack 2 and inherits all software and hardware certifications.

³The Canonical Ubuntu operating system is supported for HPE ProLiant servers when using the iLO 4 connectivity with or without the appropriate Agentless Management Service (AMS) installed. For a detailed list of supported Canonical Ubuntu operating system versions, see www.hpe.com/servers/ubuntucert.

⁴The CentOS operating system is supported for HPE ProLiant servers when using the iLO 4 connectivity with or without the appropriate Agentless Management Service (AMS) installed. For a detailed list of supported CentOS operating system versions, see www.hpe.com/servers/centoscert.

VMware ESX and ESXi support

For a detailed list of VMware ESX and ESXi operating system versions supported by ProLiant servers, see the following support page at: www.hpe.com/servers/vmwarecert.

Important: If you do not want to monitor your ProLiant server through the iLO 4, install the appropriate diagnostic agents/providers and then discover the ProLiant server itself (not the iLO 4) from the Insight RS Console. In addition to the required protocols listed in the ProLiant servers section, you must also configure the RIBCL protocol in the Insight RS Console.

¹VMware ESX and ESXi 4.1 U2 support is limited to monitoring via the embedded capabilities in the HPE iL0 4; agent support is currently not available.

HPE Edgeline systems

HPE ProLiant server cartridges for the HPE Edgeline EL1000 and EL4000 enclosures can be monitored by Insight RS through the iLO 4.

Because Insight RS monitors Edgeline ProLiant servers through the iLO 4, Insight RS supports any operating system that is also supported on the hardware. However, if you want Insight RS to gather operating system information you must install Agentless Management Service (AMS) on the ProLiant server for that particular operating system.

For a detailed list of supported operating systems on ProLiant servers, see www.hpe.com/info/ossupport.

Note: Edgeline systems require iLO firmware version iLO 2.52.

The following HPE ProLiant server cartridges are supported:

HPE ProLiant G7 and earlier servers

The following HPE ProLiant servers and their attached devices including MSA storage are supported when HPE Insight Management (IM) Agents revision 7.1 or higher or HPE Insight Management WBEM Providers revision 2.3.0.0 or higher are installed on these servers. It is strongly recommended that you upgrade to the latest SNMP Agent and WBEM Provider versions as some models are only supported with a later version.

Hp Insight Management Wbem Providers Download

Note: Not all ProLiant models are supported by the WBEM (WMI) providers. Refer to the provider supported product list to determine whether your model is supported; if it is not, use SNMP. The Service Pack for ProLiant (SPP) is a software bundle that includes drivers, utilities, and management agents for ProLiant device(s). The most current version is also available at: www.hpe.com/info/SPP/download. See the Service Pack for ProLiant Server Support Guide at www.hpe.com/info/spp/docs for specific server and management agent support.

Important: HPE only provides limited remote support for customers using HPE ProLiant servers prior to generation 4. As with standard support, Insight Remote Support version 7.x will attempt to discover these products as remotely monitored HPE products and send information about failure events to HPE. However, if there are issues with the operation of the remote monitoring features of Insight Remote Support version 7.x for these specific products, including the remote discovery or the reporting of failure events to HPE, then HPE will resolve such issues in a commercially reasonable manner but without guarantee of an immediate response or a resolution. If a failure event is successfully received at HPE, it is managed according to the support level agreement.

Important: HPE ProLiant 1x5 series servers are not supported as they do not have any supported diagnostic agent.

Note: Insight RS supports iLO Shared Network Port and NIC Teaming. NIC Teaming support requires iLO 3 firmware version 1.70 or greater.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

The following HPE ProLiant servers are supported with HPE SNMP Agent or HPE WBEM Provider support:

¹Supported ProLiant BladeSystem servers are monitored independent of the c-Class Enclosure in which they are installed. ProLiant BladeSystem servers can be configured using the instructions for ProLiant servers.

²HPE ProLiant 100 G6/G7 series server support requires HPE Insight Management v8.22 or higher for SNMP protocols or HPE Insight Management WBEM Providers v2.4 or higher. HPE Insight Management WBEM Providers are available for download from www.hpe.com/info/insight-wbem.

³HPE ProLiant WS460c Workstation Blade support requires HPE Insight Management Agents for Windows Server 2003/2008 v8.3 or higher, which is available for download from www.hpe.com/info/insightmanagement.

On the preceding ProLiant servers, the following operating systems are supported, providing they are also supported by the ProLiant server model.

For a detailed list of supported operating systems on ProLiant servers, see www.hpe.com/info/ossupport.

Microsoft Windows support

For a detailed list of supported Windows operating system versions supported by ProLiant servers, see the following support page at: www.hpe.com/servers/wincert.

Important: Support for Windows 2008, Windows 2008 R2, Windows 2012 and Windows 2012 R2 is limited to the full server version only and is not available for the core version as much of the required functionality is unavailable for these versions.

You must install the HPE Service Pack for ProLiant and all providers that ship with it. You can choose to use either SNMP or WMI, however to gather SAN Collections for a ProLiant Windows server, you must use WMI. HPE recommends installing the most recent version of HPE Service Pack for ProLiant available for your device.

¹ Windows Storage Server is only supplied and supported when part of an HPE Storage Server.

Linux support

For a detailed list of Linux operating system versions supported by ProLiant servers, see the following support page at: www.hpe.com/servers/rhelcert and www.hpe.com/servers/slescert.

Important: SUSE Linux Enterprise Server for SAP Applications is based on the latest proven version of SUSE Linux Enterprise Server 11 Service Pack 2 and inherits all software and hardware certifications.

You must install the HPE Service Pack for ProLiant and all providers that ship with it.

VMware ESX and ESXi support

For a detailed list of VMware ESX and ESXi operating system versions supported by ProLiant servers, see the following support page at: www.hpe.com/servers/vmwarecert.

Important: VMware ESXi Stateless reboot mode is supported. If VMware ESXi stateless reboot mode is used, then monitoring subscriptions are not retained and although the Hosting Device will recover, it may take up to one day during which the server will not be monitored. Refer to the Online Help for how to manually refresh subscriptions to make sure your devices are monitored after a stateless reboot.

Important: VMware ESXi Lockdown Mode is supported. Insight RS supports ESXi hosts in lockdown mode when they are managed by vCenter in a cluster configuration. Standalone ESXi hosts managed by vCenter are not supported.

Citrix XenServer support

For a detailed list of Citrix XenServer operating system versions supported by ProLiant servers, see the following support page at: h17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/xenserver.aspx.

Microsoft Hyper-V support

For a detailed list of Microsoft Hyper-V operating system versions supported by ProLiant servers, see the following support page at: www.hpe.com/servers/wincert.

Important: Support for Hyper-V is limited to the full server version only and is not available for the core version as much of the required software is unavailable for this version.

HPE Integrity servers

The following HPE Integrity servers are supported by Insight Remote Support 7.x.

Note: Insight RS supports HP-UX 11i v3 vPars v5 only. vPars v6 are not supported; Insight RS cannot entitle vPars v6 partitions because they do not have unique serial numbers and are not registered in the HPE entitlement system.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

¹Supported Integrity BladeSystem servers are monitored independent of the c-Class Enclosure in which they are installed. Integrity BladeSystem servers can be configured using the instructions for Integrity servers.

²Integrity i6 servers using HP-UX require the latest version of HP-UX 11.31 (B.11.31.1603).

On the preceding Integrity servers, the following operating systems are supported, providing they are also supported by the Integrity server model. Supported HPE Integrity servers notes specific operating systems supported by the Integrity server model that Insight RS does not support for that model.

HP-UX support

For HP-UX operating system support on HPE Integrity servers, see the HP-UX Support Matrix at www.hpe.com/info/hpuxservermatrix.

Install the proper WBEM providers on HP-UX. These generally are part of the feature set of HP-UX and will update through patches and software updates on the device as appropriate.

WBEM is implemented on HP-UX through System Fault Management (SFM). HPE recommends installing SFM through the WBEMMgmtBundle available at: www.hpe.com/info/swdepot/WBEMMgmtBundle. For required SFM prerequisites and configuration information, see the HPE Insight Remote Support Monitored Devices Configuration Guide. See the System Fault Management Release Notes for more details and additional SFM prerequisites at support.hpe.com/hpesc/public/home/documentHome?sp4ts.oid=4191583.

Linux support

Note: nPars are not supported on Linux Integrity servers except on Integrity Superdome X servers.

Important: HPE strongly recommends installing the HPE Integrity Essentials Foundation Pack rather than installing the HPE Insight Management Agent or Insight Management WBEM Provider alone as it contains additional recommended component updates. For more details, visit www.hpe.com/us/en/servers/mission-critical.html.

Microsoft Windows support

HPE recommends installing the HPE Integrity Insight Management Agents (SNMP) or HPE Integrity WBEM Providers from the HPE Integrity Support Pack for Windows rather than installing the agents alone. For more information, visit www.hpe.com/us/en/servers/mission-critical.html.

¹Support for Windows 2008 and Windows 2008 R2 is limited to the full server version only and is not available for the core version as much of the required functionality is unavailable for this version.

OpenVMS support

For more information about OpenVMS hardware support chart, see the following support page at: h41379.www4.hpe.com/openvms/hw_supportchart.html.

Insight RS supports the following OpenVMS features:

• Dynamic Processor Resilience is also supported through the configuration of the Dynamic Processor Resilience Adapter
• CPU Indictment

Important: HPE OpenVMS 8.4 operating system support on the rx2800 i2 servers require the installation of VMS84I_UPDATE-V0500 or later. For more details, visit h41379.www4.hpe.com/openvms/products/wbem/wbem_index.html.

Important: HPE OpenVMS 8.4 operating system support on the BL8x0c i2 blade servers requires the installation of VMS84I_UPDATE-V0200 or later. For more details see h41379.www4.hpe.com/openvms/products/wbem/wbem_index.html.

¹Insight RS only supports VSI OpenVMS on Integrity i4 and i6 servers and server blades.

HPE Superdome systems

The following HPE Superdome systems are supported by Insight Remote Support 7.x.

¹Integrity i6 servers require the latest version of HP-UX 11.31 (B.11.31.1603).

Superdome Flex

Linux support

VMware vSphere support

Integrity Superdome X

Linux support

Note: nPars are supported on Integrity Superdome X servers.

Important: HPE strongly recommends installing the HPE Integrity Essentials Foundation Pack rather than installing the HPE Insight Management Agent or Insight Management WBEM Provider alone as it contains additional recommended component updates. For more details, visit www.hpe.com/us/en/servers/mission-critical.html.

¹The Linux partition events are monitored through the OA using WS-Man. Collections on the partitions also use WS-Man, but Insight RS communicates directly with the partition.

²Insight RS requires RHEL and SLES provider version 53 or higher for Linux partitions on Superdome X systems to be monitored. Provider version 53 added the smx-EnableWsman component that is required for Insight RS collections.

Microsoft Windows support

HPE recommends installing the HPE Integrity Insight Management Agents (SNMP) or HPE Integrity WBEM Providers from the HPE Integrity Support Pack for Windows rather than installing the agents alone. For more information, visit www.hpe.com/us/en/servers/mission-critical.html.

¹The Windows partition events are monitored through the OA using WS-Man.

²Collections are gathered from the partitions using WinRM, and collections are retrieved from the OA using WS-Man.

VMware vSphere support

Integrity Superdome 2

HP-UX support

WBEM is implemented on HP-UX through System Fault Management (SFM). HPE recommends installing SFM through the WBEMMgmtBundle available at: www.hpe.com/info/swdepot/WBEMMgmtBundle. For required SFM prerequisites and configuration information, see the HPE Insight Remote Support Monitored Devices Configuration Guide. See the System Fault Management Release Notes for more details and additional SFM prerequisites at support.hpe.com/hpesc/public/home/documentHome?sp4ts.oid=4191583.

Note: Insight RS supports HP-UX 11i v3 vPars v5 only. vPars v6 are not supported; Insight RS cannot entitle vPars v6 partitions because they do not have unique serial numbers and are not registered in the HPE entitlement system.

¹For Integrity Superdome 2 servers, discovery and collections use WS-Man. The OA is monitored using WS-Man, but the Superdome 2 partitions are monitored using WBEM.

HP 9000 servers

Note: vPars are not supported on HP 9000 PA-RISC servers. nPars are supported.

The following HP 9000 servers are supported:

HPE NonStop server systems

The following HPE NonStop server systems are supported:

Note: NonStop servers do not support configuration collections.

For more details on how to install and configure Insight RS for use in a NonStop environment, see the Insight Remote Support for NonStop document available at www.hpe.com/info/nonstop-serviceinfo.

HPE AlphaServer systems

HPE only provides limited remote support for customers using HPE AlphaServers. As with standard support, Insight Remote Support version 7.x will attempt to discover these products as remotely monitored HPE products and send information about failure events to HPE.

However, if there are issues with the operation of the remote monitoring features of Insight Remote Support version 7.x for these specific products, including the remote discovery or the reporting of failure events to HPE, then HPE will resolve such issues in a commercially reasonable manner but without guarantee of an immediate response or a resolution. If a failure event is successfully received at HPE, it is managed according to the support level agreement.

The following HPE AlphaServer systems have this limited support:

¹Legacy Alpha servers that require DECEvent as well as HPE AlphaServer DS20L are not supported.

OpenVMS support

Tru64 UNIX support

Non-HPE servers

Insight Remote Support provides remote monitoring support for select non-HPE servers with a HPE multivendor support or HPE Integrated Support Management services contract.

Monitoring support for non-HPE servers requires special attention to server entitlement data. The serial and product numbers that are discovered usually do not match the serial and product number listed in the HPE support contract. For a detailed description of how to configure remote monitoring for your eligible non-HPE servers through Insight Remote Support 7.x, please contact your HPE Account Support team to setup the customization for your delivery.

The following selected non-HPE servers are supported:

¹Insight RS only supports the agent versions listed.

HPE BladeSystem Enclosures

Insight Remote Support monitoring is limited to the Enclosure and the Onboard Administrator (OA). Monitoring of the devices within the Enclosure requires the additional steps of discovery and configuration of those devices to be monitored.

Note: HPE BladeSystem c-Class interconnect modules (Virtual Connect, Ethernet, Fibre Channel, InfiniBand and SAS interconnects) will automatically be monitored via the OA management module, if it is configured for monitoring.

HPE BladeSystem c-Class Enclosures can be monitored using the embedded management capabilities in the OA or by configuring SNMP in the OA depending on the OA firmware level:

Important: Do not attempt to configure both configuration methods as this is not supported and monitoring will not work correctly.

1. OA firmware level 3.60 or above: Register with an Insight Remote Support Hosting Device through the OA to send service events to the Hosting Device for both the primary and standby OA.

   Important: To address third-party software vulnerabilities, HPE recommends using OA 4.30 or later. To access the OA 4.30 or later web interface, you must enable TLS in your browser. TLS is the successor to Secure Sockets Layer (SSL).

2. OA firmware level prior to 3.55: If you have configured a primary and standby OA in your environment, you should configure the SNMP protocol to send traps to the Hosting Device. Discovery from the Insight Remote Support Hosting Device should be limited to one of the OAs and not both.

   Note: If using OA firmware versions 3.55 or 3.56 HPE recommends you upgrade to version 3.60.

You can download the latest firmware from the HPE Support Center: www.hpe.com/support/hpesc.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

The following HPE BladeSystem c-Class Enclosures are supported:

HPE Virtual Connect Modules

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

The following HPE Virtual Connect Modules are supported:

HPE Fusion IO Accelerator

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

The following HPE Fusion IO Accelerator are supported:

HPE P6000 Enterprise Virtual Array systems

Make sure that the Event Log Monitoring Collector (ELMC) is installed on all Storage Management Servers (SMS) where HP P6000 Command View is installed. ELMC is made available through the Insight RS Software Updates feature and needs to be manually installed on the SMS. This does not apply to EVAs using the Array Based Management (ABM) module.

Important: For all P6000/EVA devices, Insight RS supports HP P6000 Command View 9.4 through 10.3.x.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

The following HPE P6000/ Enterprise Virtual Array Systems are supported:

¹ELMC is only required for server-based management. Array-based management does not require ELMC.

HPE StoreVirtual storage (formerly P4000 SAN Solutions/LeftHand storage)

SNMP needs to be configured and enabled for each Storage Node to be able to send events to the Hosting Device. SNMP is enabled by default in HPE LeftHand OS (formerly SAN/iQ) and should not be modified.

For details and future updates to supported platforms, see the HPE StoreVirtual 4000 Storage Compatibility Matrix available at www.hpe.com/info/StoreVirtualcompatibility.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

¹For new installations, HPE recommends installing the HPE StoreVirtual Centralized Management Console (CMC) on the Hosting Device, but it is also supported on a separate device.

²Each Storage Node running HPE LeftHand OS version 9.5 requires Patch Set 05.

HPE P2000/MSA storage

Insight RS supports MSA CompactFlash for MSA P2000, MSA 2040, MSA 1040 arrays.

Insight RS supports TLSÂ 1.0, 1.1, and 1.2 for MSAÂ devices.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

¹Includes support for GL200, GL210, G4 GL220, and GL225 firmware.

HPE StoreAll storage (formerly HPE IBRIX storage)

SNMP needs to be configured and enabled on the File Serving Nodes to send hardware events to the Hosting Device. For setup instructions, see the Insight Remote Support Monitored Devices Configuration Guide available at www.hpe.com/info/insightremotesupport/docs.

Tip: HPE StoreAll Operating System v6.5 supports RedHat Linux 5.8.

Important: All StoreAll nodes will be displayed in the Insight RS Console by their equivalent ProLiant server model names instead of the Ibrix or StoreAll model name.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

The following HPE StoreAll Storage Systems are supported:

¹Insight RS does not support the array controller and disk enclosure components of the X9720 solution, including model numbers X9700c and X9700cx or MSA2060 and MSA2070.

HPE StoreEasy storage (formerly Network Storage Systems)

WMI needs to be configured and enabled on the File Serving Nodes to send hardware events to the Hosting Device. For setup instructions, see the Insight Remote Support Monitored Devices Configuration Guide available at www.hpe.com/info/insightremotesupport/docs.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

The following HPE StoreEasy Storage (formerly Network Attached Storage NAS) are supported:

¹Insight RS supports Windows Storage Server 2016 for these models.

Note: Insight RS does not support the following HPE Network Attached Storage (NAS):

• HPE StorageWorks Storage Server (NAS) 1000s Network Attached Storage 1000s
• HPE StorageWorks Storage Server (NAS) 1200s Small Business Class Family Network Attached Storage 1200s
• HPE StorageWorks Storage Server (NAS) 1500s Network Attached Storage 1500s
• HPE StorageWorks Storage Server (NAS) s1000 Network Attached Storage S1000 Model 320/640
• HPE StorageWorks Storage Server (NAS) 8000 Network Attached Storage 8000
• HPE SureStore Storage Server (NAS) VA Solutions Network Attached, HP-UX based storage solution UNIX
• Compaq Storage Server (NAS) N2400 Network Attached Storage 2400
• HPE StorageWorks AIO400 Storage System

HPE Storage Blades

The following HPE Storage Blades are supported with this release:

HPE Virtual Library Systems

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

The following HPE Virtual Library Systems are supported with this release:

HPE StoreEver Tape Libraries

Insight Remote Support supports HPE StoreEver Tape Libraries that use HPE Command View for Tape Libraries software version 3.1 to 5.4. A copy of the software can be downloaded from www.hpe.com/support/cvtl.

Note: Insight RS does not support standalone (non-library) tape drives.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

The following HPE Tape Libraries are supported with this release:

HPE Tape Blades

Note: Insight RS does not support standalone (non-library) tape blades.

HPE StoreOnce Backup (D2D)

Make sure that SNMP is enabled and public community credentials are configured for the monitored device to be able to send events to the Hosting Device.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

¹Gen 2 single-node backup systems require firmware version 2.1.03 or above.

HPE XP/P9000 Disk Arrays

HPE Insight RS software provides HPE XP/P9000 Disk Array device support for C-Track submissions to HPE using the Internet connectivity method. Registration with Insight RS occurs during the Truststore configuration on the SVP.

Note that XP/P9000 devices are not serviceable by customers. Support on XP/P9000 devices is delivered as part of your Mission Critical Support contract. Please contact your local HPE account representative for help to implement this solution.

XP/P9000 devices support configuration collections; however, you cannot manually run collections within the Insight RS Console. All collections are sent to Insight RS from the XP/P9000 devices.

The Insight RS solution for XP/P9000 Disk Arrays is simplified to no longer require SIM and XPAIM to monitor the array. Furthermore, the HPE XP/P9000 Disk Array must run the required Firmware (FW) version and the required C-Track version installed on the Service Processor (SVP) as listed below:

HPE B-series Fibre Channel switches

Test trap support for HPE B-series Fibre Channel switches requires the installation of Fabric Operating system v6.3.0b firmware or higher. See the HPE Fabric OS 6.3.0b Customer Advisory or details.

Note: Older 1GB Brocade switches (1 GB) and M-Class Switches are not supported.

Important: HPE Insight RS supports the secure SNMPv3 protocol on B-Series switches that support SNMPv3. Insight RS only supports SNMPv3 traps, and does not support SNMPv3 Informs. Insight RS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must be at least 8 characters long. Refer to your device's documentation to determine the versions of SNMP your device supports.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

HPE C-series Fibre Channel switches

Note: Cisco MDS Fibre Channel switches include support for Cisco NX-OS version 5.x.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

HPE H-series Fibre Channel switches

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

HPE M-series switches

SNMP needs to be configured and enabled for M-series switches to be able to send events to the Hosting Device.

HPE ProVision-based switches (formerly E-Series/ProCurve)

HPE ProVision-based switches ship with SNMP installed and enabled so no additional configuration is needed.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

For configuration collections, make sure that either Telnet or SSH service is enabled. Telnet is enabled on HPE ProVision-based Switches by default. If you prefer to use SSH, you will need to enable it. For instructions, see the Insight Remote Support Monitored Devices Configuration Guide available at www.hpe.com/info/insightremotesupport/docs.

Aruba switches

Aruba switches are configured the same as ProVision-based switches. For instructions, see the Insight Remote Support Monitored Devices Configuration Guide available at www.hpe.com/info/insightremotesupport/docs.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

HPE Altoline switches

HPE Altoline networking switches require SNMP for discovery and remote monitoring.

¹Fan monitoring only—requires Cumulus v3.6.2 or greater.

HPE Comware-based switches (formerly A-Series or H3C/3Com)

HPE Comware-based (formerly known as A-Series or H3C/3Com) networking switches require SNMP for discovery and remote monitoring. Ensure that public community credentials are configured for these devices to communicate with the Hosting Device.

Insight RS supports Comware software version 7 for those switches that support Comware 7.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

For configuration collections, make sure that either Telnet or SSH service is enabled. Telnet is enabled on HPE Comware-based Switches by default. If you prefer to use SSH, you will need to enable it. For instructions, see the Insight Remote Support Monitored Devices Configuration Guide available at www.hpe.com/info/insightremotesupport/docs.

Insight RS supports Intelligent Resilient Framework (IRF) technology, and can detect the following IRF alerts:

• Power supply failures
• Fans and fan tray failures
• Module and board failures
• Over-temperature conditions

Mellanox InfiniBand switches

SNMP needs to be configured and enabled for InfiniBand switches to be able to send events and collections to the Hosting Device.

Note: HPE Insight RS supports the secure SNMPv3 protocol when it is supported on the monitored device. Insight RS only supports SNMPv3 traps, and does not support SNMPv3 Informs. Insight RS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must be at least 8 characters long. Refer to your device's documentation to determine the versions of SNMP your device supports.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

Intel Omni-Path switches

SNMP needs to be configured and enabled for Omni-Path switches to be able to send events to the Hosting Device.

HPE Networking routers

Insight Remote Support provides product support for selected HPE Networking Routers.

Note: HPE Insight RS supports the secure SNMPv3 protocol when it is supported on the monitored device. Insight RS only supports SNMPv3 traps, and does not support SNMPv3 Informs. Insight RS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must be at least 8 characters long. Refer to your device's documentation to determine the versions of SNMP your device supports.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

For configuration collections, make sure that either Telnet or SSH service is enabled.

HPE Solutions

Hp System Management Wbem Drivers

Insight RS does not recognize HPE solutions, but can monitor the components of Solutions. Solution components can be organized as solutions within the Insight RS Console. Details about how to create, modify or delete a Solution are available in the Online Help.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

Insight RS provides component support for the following HPE Solutions:

• HPE ConvergedSystem300

  • CS300 for Microsoft Analytics Platform (previously called HPE AppSystem for Microsoft SQL Server 2012 Parallel Data Warehouse)
  • CS300 for Microsoft Analytics Platform, supporting Microsoft Appliance Update 4 (AU4)

• HPE SAP HANA

  • HPE ConvergedSystem 500 for SAP HANA (ProLiant Gen10)

    • CS500 for SAP HANA Single Node (or Scale Up) with RHEL for SAP (including Skylake CPU support)
    • CS500 for SAP HANA Single Node (or Scale Up) with SLES for SAP (including Skylake CPU support)

  • HPE ConvergedSystem 500 for SAP HANA (ProLiant Gen8/Gen9)

    • CS500 for SAP HANA Single Node (or Scale Up) with RHEL for SAP
    • CS500 for SAP HANA Single Node (or Scale Up) with SLES for SAP
    • CS500 for SAP HANA Scale Out with SLES for SAP (including Broadwell CPU support)

  • HPE ConvergedSystem 900 for SAP HANA

    • CS900 for SAP HANA Single Node (or Scale Up) with SLES for SAP (Superdome X Gen8)

    • CS900 for SAP HANA Single Node (or Scale Up) with SLES for SAP

      • Superdome X Gen9 with E7 v3 CPUs (Haswell CPU support)

        The minimum required firmware for Insight RS support is v7.6.0.

        The minimum version of Superdome X Linux WBEM providers is 53.

      • Superdome X BL920s Gen9 with E7 v4 CPUs (Broadwell CPU support)

        The minimum required firmware for Insight RS support is v8.2.106.

        The minimum version of Superdome X Linux WBEM providers is BL59.

    • CS900 for SAP HANA Scale Out with SLES for SAP (Superdome X Gen8)

    • HPE CS900 for SAP HANA Scale Out (Superdome X Gen9)

      • HPE ConvergedSystem 900 Scale Out with RHEL 7.2 for SAP HANA

      • HPE ConvergedSystem 900 Scale Out with SUSE 12 SP1 for SAP HANA

  • AppSystem for SAP HANA

    • Scale Out 1.2 with SLES for SAP
    • Scale Out 1.1 with SLES for SAP
    • Single Node/Scale Up – 2TB and 4TB with SLES for SAP
    • Single Node/Scale Up Large with Virtualization with SLES for SAP
  • SAP HANA Tailored Datacenter Integration
  • SAP HANA Base Configurations
• HPE CloudSystem Matrix 7.x
• HPE CloudSystem 7.6, 8.0, 9.0, and 10.0

• HPE ConvergedSystems for Virtualization

  • CS300 for Virtualization
  • CS700 for Virtualization
  • CS700 2.0 for Virtualization
  • CS700 2.5 for Virtualization
  • CS700 3.0 for Virtualization
  • CS700x for Virtualization
  • CS750 for Virtualization

• HPE ConvergedSystems Hyper-Converged Appliances

  • CS200-HC StoreVirtual (SL2500 only)
  • CS250-HC StoreVirtual System
  • Hyper Converged 250 for Microsoft CPS Standard
  • Hyper Converged 250 for VMware
  • Hyper Converged 380
  • Hyper Converged 380 1.1

• HPE ConvergedSystems for Vertica

  • CS300 for Vertica
• HPE ProLiant for Microsoft Azure Stack

• HPE E5000 Messaging Systems

  • HPE E5000 G1
  • HPE E5000 G2

For more information about solution support and solution component support, see the Insight Remote Support Solution Support FAQ document at: support.hpe.com/hpsc/doc/public/display?docId=c03911757.

HPE Rack-mountable and Tower Uninterruptable Power Systems

The Uninterruptable Power Systems (UPS) Management Module and UPS Network Module are options in several HPE Rack-Mountable and Tower UPS units. When the option card is present, support is provided for the below devices.

Recommended service actions and automated event submission to HPE are provided for whole unit, battery, and ERM (Extended Runtime Module) failures.

For additional details, see the support matrix at: www.hpe.com/servers/ups.

Important: Insight RS requires administrator access to the monitored devices. Discovery and collections require privileged access in order to retrieve information about the monitored devices.

Hp Insight Management Wbem Providers Software Testing